The WolfePak and DocVue teams are here for our customers and partners as all of us shift into “business unusual” mode to maintain continuity, support a distributed workforce and live with the daily reality of COVID-19.
Our teams in all our locations shifted to remote work last week, and all are remote starting Monday, March 23. While our physical office locations are changing for the time being, what hasn’t changed is our approach to providing personalized and proactive support. Every customer will continue to have their designated team available for all business needs that may arise.
Customer Success & Support
Currently, our Customer Support team is fully staffed and enabled to provide support services from their home offices. However, please be advised that all support calls will go to voicemail and be returned in the order received.
Tips for leaving a voicemail on the WolfePak Support line:
- Leave your name, phone number and company name
- Indicate the process or module you need to discuss
- Provide any other pertinent details regarding the current situation
Alternatively, you can also submit a support request by emailing support@pakenergy.com and providing this same information.
IT Services
WolfePak IT Services will continue to support customers remotely. Until further notice, IT Services will not be available for onsite visits. For IT Services support, please email itservices@pakenergy.com or call 325-677-1543.
Customer, Partner & Vendor Meetings
We want to keep our customers, partners and vendors healthy. Therefore, we are suspending any face-to-face customer, partner and vendor meetings at this time. We will conduct all meetings through a combination of teleconference and screen-sharing applications.
The health and safety of our team, customers and partners is our number one priority. For more information, or if you just want to talk through anything, send us an email at info@pakenergy.com and we’ll respond. We’re all in this together and here for each other.
