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Customer Success Advocate II

The Customer Success Advocate (CSA) is a critical role for PakEnergy. The CSA works with our customers to ensure they receive maximum value from PakEnergy products and services. CSAs serve as the primary point of contact for our large oil & gas accounting software customer base, answering customer questions about our software on the phone and via email. CSA ensures that the PakEnergy solution's value far exceeds customers' expectations; as such, the role requires customer management experience. This role relies heavily on personal accountability for results, a willingness to go the extra mile for PakEnergy customers, and a collaborative approach that brings the best of PakEnergy to every customer.

To apply please send resumes to hr@pakenergy.com

Qualifications:

  • Bachelor’s Degree in accounting or related field, OR
  • 5+ years’ experience revenue accounting experience, OR
  • An equivalent combination of education and experience.

Preference will be given to applicants with the following:

  • First purchaser, service ticket, and OGP experience preferred
  • 1-3 years’ supervisory experience preferred
  • Wolfepak/PakEnergy experience preferred

Key Responsibilities:

  • Serves as trusted advisor and thought partner for customers
  • Serves as the primary point of contact for customer questions and issues with PakEnergy’s accounting software package
  • Proactively develops the adoption and measurement plan as well as solution course corrections as necessary
  • Respond to client emails/phone calls in a professional manner.
  • Collect information regarding software enhancements by working with clients designing, developing, and troubleshooting new and existing software programs.
  • Communicate with clients, teammates, and subject matter experts to assist with resolving client needs.
  • Review and test each new release for quality assurance.
  • Create and maintain training and class documentation.
  • Work with higher need clients to resolve their issues in a timely and correct manner.

Knowledge, Skills, Abilities Required:

  • Strong, independent problem-solving skills
  • Excellent leadership, coaching, and conflict resolution skills
  • Strong written, verbal, and interpersonal communication skills with the ability to collaborate with others to effectively accomplish goals.
  • Strong mathematical and analytical skills
  • Detail oriented
  • Ability to multi-task, work under pressure and meet deadlines
  • Highly motivated with the ability to handle multiple tasks simultaneously, and to work independently as well as in a team environment
  • Ability to take ownership and full responsibility of work product and to take on new tasks with higher levels of difficulty
  • Proficiency in Microsoft Office suite products, including intermediate Excel skills
  • Complete knowledge of O&G accounting principles.
  • Knowledge of midstream business practices and procedures.
  • Knowledge of Rev/Bill business practices and procedures
  • Team Oriented, collaborative nature with excellent communication skills
  • You are motivated and a self-starter
  • You have great written and oral communication skills – phone and email

About PakEnergy:

PakEnergy is a growing fast-paced company with cool products. Expect to learn, to be challenged, and to have fun. We're a trusted partner to more than 1,900 oil & gas firms, helping our customers innovate with confidence. Our mission is to simplify the hardest problems, automate operations, and help our customers maximize their profitability. To do that, we need exceptional people on our team.

Benefits: PakEnergy offers a casual business work environment, generous PTO, and a competitive compensation structure that includes sales commissions, paid health insurance and a 401(k)-retirement plan. We have a positive culture designed around the philosophy of mutual respect and the challenge of contributing to the continued success of our organization. PakEnergy is dedicated to individual growth opportunities, and we would love the opportunity to discuss with you in more detail!

To apply please send resumes to hr@pakenergy.com